Collabera Technologies Referal :

Collabera Technologies Referal :Please check the below requirement and send your profiles to (balubkp21@gmail.com)
1) Position: Multimedia Operations Control Centre Analyst (MOCC)
Key Responsibilities and Duties
• Answer ACD calls related to technical issues of the users ranging from local desktop to applications and AV requirements. Respond to email and SRS requests for audio conference bookings.
• Act as conference operator for high profile calls.
• First line trouble shooting if problems are reported – using diagnostic techniques.
• Translate user requirements to system for event execution.
• Resolve booking issues and ensure latest information is made available for event setup.
• Remote setup and tear down of Audio Visual events including VCs as per the user requirements.
• Supporting the client in the use of AV Systems.
• Supporting Video Conferencing calls.
• Liaising with stakeholders to ensure successful execution of events
• Co-ordinate preventative maintenance to AV equipment.
• Troubleshoot AV / Event related issues during set up or during the actual call, as and when it arises
• Act as Mentor to any new recruits joining the Media Services Team.
• Escalation when problems persist.
• Promote and adhere to the Company’s policy and procedures.
• Running metric reports
• Any other responsibilities as requested by the lead and / or any designated member from the team.

2) Position: Mobile Specialist

Client Response Services - Mobile Specialist: In this role, the individual will focus on the following areas:
· Work as part of a team providing mobile support to global business units and the technology community

· Provide phone support for troubleshooting all mobile platforms and applications

· Timely entry, updating, and closure of all tickets and issues

· Adhere to established service levels, quality standards, and best practices

· Documentation collaboration with the global technology community

· Ability to train end users via the phone, in real time when necessary

· Identification of reoccurring issues which may require root cause analysis

Knowledge of 5 or more of the following products (with the ability to be trained on the remaining) are required to provide high quality support:
· BlackBerry handhelds and BlackBerry Exchange Server

· Citrix Terminal Server troubleshooting

· Windows laptop platform

· Wi-Fi troubleshooting

· Knowledge of VPN and Encryption concepts

· Apple desktop and laptop products

· Microsoft Office Suite (Excel, Word, PowerPoint, Access, Visio, and Project)

· Microsoft Outlook and Exchange

· Market Data applications (Bloomberg, Reuters)

· Active Directory administration

· Basic networking (DHCP, DNS)

· IP Telephony / Voice related support (VOIP)


3) Position: IT Helpdesk Support

Job Requirement:
• At least 1-4 years of experience in Technical Support field in Enterprise environment
• Candidate should have sound technical knowledge, troubleshooting skills and support experience on following :-
• Windows platform in Windows 2000 and Windows XP
• Networking, LAN , WAN, Corporate enterprise domain infrastructure environment
• Widows Desktop and Server Operating system
• Windows Active Directory
• MS Outlook
• Good understanding on the MS Office products such as Word , Excel, Power point etc
• Should have at least basic concept knowledge of Citrix/VM Ware/Virtualization, expertise would be added advantage
• Should be a very good team player, collaborative, self learner and self motivated
• Good understanding of English and good communication skills is must
• Should have customer handling skills
• Preferably exposure to multi culture environment
• Flexibility to work on 24*7 shifts
Job Responsibilities:
• To handle Customer’s query or problem over phone
• Take ownership of all the calls coming into Service Desk
• Periodically updating calls/customer as required
• Provide timely resolution and effective documentation
• Proactive and logical thinking in resolving problems.
• Make judgement as to when the problem has to be escalated and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided.